Not long ago I walked into a local branch of my bank – the 13th largest bank in the United States based on consolidated banking assets, according to Federal Deposit Insurance Corporation’s second-quarter 2015 data.
I wanted to cash a check for a few thousand dollars. It was a business check made out to cash; it was my business account and there was plenty of money in it.
When I went to cash the check, the woman behind the thick glass partition said, “I’m sorry. I can’t cash this for you.”
“Pardon me,” I said. “What do you mean, you can’t cash that?”
She replied matter-of-factly, “I don’t know you.”
“You don’t know me because you’re new here,” I replied. “Please get the branch manager,” I requested politely.
“I’ll call her, but you’ll have to fill out this form,” she told me as she reached into a drawer under the counter.
Just then the branch manager came over to the teller. “Hi, Mr. Gilani, is there a problem?” she asked.
“Yes, there is a problem,” I replied. “I’m trying to cash a check and first this young lady said she didn’t know me and couldn’t cash the check, then she said I’d have to fill out some forms to get my money out. What’s going on?”
…….You can read the rest here.